Appointments

To request an urgent appointment for today:

• phone us on 02838 351 347, Monday to Friday from 8:30am to 6pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8:30am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment for today:

• phone us on 02838 351 347, Monday to Friday from 8:30am to 6pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8:30am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery

Appointments by phone can be more flexible and often means you get help sooner.

To cancel your appointment:

• phone us on 02838 351 347, Monday to Friday from 8:30am to 6pm
• reply CANCEL to your appointment reminder text message

If you need medical help now, call Southern Health and Social Care Trust on 028 3839 9201. 

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone or face-to-face
• if you need an interpreter
• if you have any other access or communication needs

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8:30am as possible.